Mrs_Sweetpeach (mrs_sweetpeach) wrote,
Mrs_Sweetpeach
mrs_sweetpeach

  • Location:
  • Mood:

"We have to be competitive"

That's what the customer service supervisor told me when I asked why Chase has implemented a processing fee for payments made by telephone but not those made via the internet. What did this mean? Citibank and MNBA charge for telephone payments so Chase "has to" too.

Believe it or not, this was actually an improvement over the answer I received from the customer service representative. His answer was "because a memo came down from Corporate."

I really wonder what's wrong with people. My boss attributes much idiocy to innumeracy. I know that I myself am mathematically challenged, however the folly of trying to attract and retain customers by implementing an industry's worst practices makes me think that innumeracy can't possibly be the only problem.
Subscribe

  • Project 52

    (If the image refuses to load, you should be able to see it in a new tab by clicking here.) First, the good news. We have been given a…

  • Project 52

    (If the image refuses to load, you should be able to see it in a new tab by clicking here.) We have so much work in front of us in regards…

  • Paging my flist

    Click to embiggen Stay Safe & Happy Everyone! (If the card refuses to load, click here to open it in a new tab). This entry was…

  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 1 comment