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Drinking from the Fire Hose
and trying not to drown

Date: 2006-10-07 18:31
Subject: A complaint about Chase Mastercard
Security: Public
Location:Home and on the couch
Music:The Investigators: Fakers & Takers
Just the other day mbumby brought up the topic of credit card fees. At that time I suggested making payments by phone, saying that at least three of my cards allowed telephone payments without assigning extra fees. That's changed -- in with this month's statement was a notice stating that effective October 15, the fee for making payment by phone through the automated voice response unit (VRU) will be $9.95 per payment. Electronic payments through chase.com, however, remain free of charge.

I don't get it. Both phone and internet payments are automated and, presumably, don't need intervention by a human, so why is there now a charge for making a phone payment? jebra suggests this is a ploy to move cardholders to electronic statements. That's actually my fear. I like paper statements -- I write on mine when I'm doing the reconciliation and I like having them show up in the mail. It's a hassle to have to remember to visit a website, log in, and print my own copy. Maybe they're hoping I'll forget and then they'll make money on late fees? Wouldn't surprise me a bit.
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User: ursula4x
Date: 2006-10-08 03:26 (UTC)
Subject: (no subject)
One of my credit cards even charges for e payments. Duh. No wonder so many credit cards have problems getting paid.
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November 2019