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Are any of you experienced eBay sellers? - Drinking from the Fire Hose — LiveJournal
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Mrs_Sweetpeach
Date: 2012-02-27 11:05
Subject: Are any of you experienced eBay sellers?
Security: Public
Location:Work
Mood:aggravatedaggravated
Music:I'm too annoyed to put on my tunes
Tags:advice sought, ebay, rl
I'm having trouble with a buyer on eBay and I'm looking for advice.

I sold a Bose Wave Radio for parts. The auction states that some parts are missing, that unit does not work, and that it is being sold as is with no returns.

When the buyer received it, he sent me email saying "FedEx has damaged this Bose radio it took a major g force dive."

I believed him and filed a claim with FedEx.

After inspecting the shipment, FedEx denied the claim and, as is their policy, returned the item to the seller. I have no way of knowing if the buyer removed any of the internal parts prior to inspection, however I do know that the power cord is now missing. My coworkers tell me that the power cord is proprietary to Bose and is not something that can be replaced by means of a quick trip to Radio Shack.

At this point I don't know what to do and I'm not good at waiting to see what happens next. The buyer has not contacted me since requesting I start the claim, nor have I heard anything through eBay or Paypal. My major fear is having my 100% positive rating with eBay dinged.

The buyer has a Positive Feedback score of 99.8% and a total feedback score of 869, however I suspect that the looked inside the radio and concluded it didn't have the parts he wanted and wanted a way out of having to pay for it. Omitting the power cord may or may not have been intentional but it certainly hinders my ability to resell the item. The box it was shipped in was returned to me and shows no sign of having been dropped or hit.

If I do nothing, I may never heard from the buyer again. On the other hand, if I don't contact him, I also don't get my power cord back.

Have any of you been in a similar situation? What do you think I should do?

This entry was originally posted at http://mrs-sweetpeach.dreamwidth.org/342077.html.
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Maia C
User: maiac
Date: 2012-02-27 17:08 (UTC)
Subject: (no subject)
I have no experience at all with eBay, but I'm guessing they must have some procedure for Bad Buyers. I'd suggest contacting eBay user support (whatever it's called) and asking for guidance.
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Thistlethorn
User: thistlethorn
Date: 2012-02-27 17:38 (UTC)
Subject: (no subject)
Have you contacted the buyer directly on this issue? I believe eBay will require that step first. If it were me, I'd do it in a non-accusatory way: Dear Buyer, I just wanted to contact you re: the Bose radio return from Fed Ex. So sorry it wasn't what you needed, blah blah. I know people get busy, etc, but you forgot to include the power cord when returning the box to FedEx. Can we make arrangements for its return? Thank you so much. (Yadda yadda.)

You might also politely ask him to describe the damage to the packaging that made him feel Fed Ex had damaged it, since it came back in the same box, looked in good shape, Fed Ex denied the claim--"I'm having trouble seeing the damage; I'd be grateful for any help to determine whether I should appeal FedEx's denial of the damage claim" could work to sound genuinely puzzled rather than accusatory.

But, yes, contact him! I'm sorry, a "no damage" conclusion by you and FedEx does not jibe with "major g-force dive." This should be addressed. And the power cord issue should definitely be addressed.

Sorry you're going through eBay hell. :-(
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Luthien
User: luthien
Date: 2012-02-27 17:46 (UTC)
Subject: (no subject)
I used to do a lot of selling on eBay. Argh, 'problem' transactions!

If you cancel the transaction officially through ebay's dispute resolution process, neither of you will be able to leave feedback, and any feedback left before the transaction was cancelled will be deleted, so your rating should be safe. (if he doesn't respond to the dispute after a few days you will be able to complete the cancellation without a response from him.)

As for the cord, it never hurts to email and ask politely. Perhaps he accidentally forgot to pack up the cord? (well, you can phrase it that way, anyway!) if he's a reasonable person, he may send it back to you. If he's being deceitful, well, there's not a whole lot you can do, but at least you will have tried.
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Amy Ranger
User: isherempress
Date: 2012-02-28 00:27 (UTC)
Subject: (no subject)
I used to sell on eBay, haven't in ages now. However, I agree with everyone, especially Luthien. And you have my sympathy: communicating this via computer-mediated communication is really, really hard. I truly hope it was a mistake and that you're not just dealing with a flaming asshole.
xoxo
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Jennie: Requiem Clouds
User: mckrycek
Date: 2012-02-29 03:02 (UTC)
Subject: (no subject)
Keyword:Requiem Clouds
I know little about ebay myself, but a good friend is an ebay GOD!
If you don't mind me showing him your post, I'm sure he can help
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