Today I called to learn whether Dish Network offered a no-cost hardware upgrade in exchange for a one or two-year contract. They don't. In fact, I was told that free DVRs are offered only to new clients. The gentleman with whom I spoke indicated that Dish Network invested between $500 and $600 in me when I first became a customer and that asking for more was greedy. Seeing as I've been a loyal Dish Network customer for two and a half years and that they have undoubtedly made money off of me during that time, I don't think I'm being unreasonable. In fact, I think that if Dish Network has to choose between supporting existing customers and attracting new ones, the correct choice is to support current subscribers.
My recent conversations with people at Dish Network make me suspect that customer service has been outsourced. The representatives do not seem to fully comprehend my words and, worse, they seem to be operating from the assumption that my main desire is to steal free service and products. Actually, what I'd like to do is sign another two-year agreement in exchange for a PVR or DVR that works with the channels I am paying to receive.