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Drinking from the Fire Hose
and trying not to drown

Date: 2009-04-22 10:44
Subject: Blowing off steam
Security: Public
Music:Nothing but fans
Tags:rl, tech support, work
Oh, am I ever annoyed. Yesterday I sent email to the customer support department of our new VOiP phone service to ask how people who have voicemail accounts but who do not have an actual phone line check their mailboxes. I also asked if this would be the same procedure I would use if I were checking my own voicemail from outside the building. Their answer?

"We would be happy to assist you. The easiest way to check your voicemail on one of your extensions is to simply dial it from your [VOip service's] phone. This will most likely take you right into the voicemail and then it will be like checking any other voicemail, dial *86, enter your pin and your will be on your way to checking your messages."

Completely unresponsive to my question. *grrrr*
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Maia C
User: maiac
Date: 2009-04-22 16:10 (UTC)
Subject: (no subject)
In my experience, with most Tech Support or Customer Service Departments, it is necessary to contact them twice. The first time, you get an idiot. The second time you get someone who not only understands the question, but provides a useful answer.
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User: greenlady2
Date: 2009-04-23 07:11 (UTC)
Subject: (no subject)
If they're this helpful when you're asking a simple question, think how helpful they'll be when you've really got a problem. :-)))
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